Receiving Notifications and Updates at Washr Mobile

Introduction

At Washr Mobile, we strive to keep you informed every step of the way throughout your car wash and detailing experience. Our system automatically sends timely notifications via SMS and our mobile app to ensure you are up-to-date on your service status, from booking confirmation to the detailer’s arrival and any unexpected delays.

Types of Notifications You Receive

Our notification system is designed to enhance your convenience and trust by keeping you connected. You can expect to receive the following updates:

• Service Confirmation: A confirmation message is sent immediately after your booking is successful, including details about the service package, scheduled time, and your vehicle information.
• Detailer Arrival Notification: When your assigned detailer is en route, you receive a notification with an estimated arrival time, allowing you to prepare your vehicle and be ready.
• Real-time Updates: In case of any delays or changes to your appointment, such as traffic or weather-related conditions, we promptly notify you so you can adjust your schedule accordingly.
• Service Completion: Once the service is concluded, you receive a notification confirming completion and inviting you to rate your experience.

How to Enable and Manage Notifications

To make sure you receive all important updates:

• Enable notifications in your Washr Mobile app settings to receive push alerts directly on your device.
• Provide a valid mobile phone number during booking for SMS notifications.
• Check your device’s settings to allow notifications from the Washr Mobile app and SMS messages.

Troubleshooting Notification Issues

If you are not receiving notifications:

• Verify that your phone number and email address in your profile are correct and up to date.
• Ensure your app is updated to the latest version from your device’s app store.
• Check your device’s notification settings to confirm Washr Mobile notifications are enabled.
• If issues persist, contact our customer support team for assistance.

Contacting Customer Support

For any questions or help regarding notifications or your service, please reach out to Washr Mobile’s support team via:

• Phone: [Insert customer support phone number]
• Email: [Insert customer support email address]
• In-app support chat feature.

We are committed to providing you with a professional, convenient, and trustworthy service experience at Washr Mobile. Staying informed through timely notifications is one way we ensure your satisfaction every step of the way.